CouchNest Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by CouchNest ("we," "our," or "us") through our website (www.couchnest.com), mobile applications, and offline interactions (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein.

1. Scope of Application

This Policy applies to all users of our Services, including customers purchasing products, creating accounts, subscribing to newsletters, or interacting with our customer support. It does not apply to third-party websites or services linked to our platform (see Section 5 for details on third-party practices).

2. Information We Collect

We collect personal information in two categories: information you actively provide and information automatically collected—all in compliance with the "lawful, necessary, and transparent" principle .

2.1 Information You Provide

• Account & Identity Data: Name, email address, phone number, and password when creating an account.
• Order & Delivery Data: Shipping address, billing address, and recipient details to process orders and arrange delivery (consistent with our free shipping service ).
• Payment Data: Credit card numbers, PayPal/Apple Pay identifiers, or bank account details (processed via third-party payment providers; we do not store full payment credentials).
• Communication Data: Messages sent to our 24/7 support team, feedback, or survey responses.
• Sensitive Personal Information: If you request custom furniture (e.g., fabric swatch preferences linked to skin sensitivities), we collect such data only with your separate explicit consent .

​2.2 Information Automatically Collected

• Device & Usage Data: IP address, browser type, device model, and operating system to optimize our website for different devices.
• Browsing Behavior: Pages viewed, product searches (e.g., "L-shaped couches"), and time spent on our site—tracked via cookies and similar technologies (see Section 7 for cookie management).
• Location Data: Approximate location (via IP address) to display relevant delivery options (e.g., "US shipping times")—we never collect precise GPS data without your permission .

3. How We Use Your Information

We use collected data solely to fulfill our service commitments and improve user experience, with no unauthorized purposes:

• Order Fulfillment Process payments, coordinate delivery, and send order confirmations/tracking updates.
• Customer Support Respond to inquiries about assembly, returns (30-day policy), or warranty claims (2-year coverage).
• Product Improvement Analyze browsing patterns (e.g., popular fabric types) to refine our "space-friendly, life-ready" design philosophy .
• Marketing Communications Send personalized recommendations (e.g., "You viewed recliner couches") or promotional offers—you may unsubscribe at any time via the "opt-out" link in emails .
• Compliance & Security Prevent fraud, verify identities, and adhere to laws like GDPR (EU) and CCPA (California) .

4. When We Share Your Information

We never sell your personal information to third parties. We only share data in the following limited circumstances:

• Service Providers: Third-party partners assisting with core operations, including:
  • Payment processors (Stripe, PayPal) to securely handle transactions;
  • Logistics providers (e.g., FedEx) to deliver your couch;
  • Analytics tools (Google Analytics) to improve site performance (data is anonymized where possible).
• Legal Obligations: Disclosure to authorities if required by law (e.g., responding to a court order) or to protect our rights (e.g., investigating fraudulent orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity (with prior notice to you).

All third parties are bound by confidentiality agreements and prohibited from using data for unrelated purposes .

5. Your Rights Over Your Information

Under GDPR, CCPA, and other global regulations , you have the following rights—exercisable by contacting shatavia830@gmail.com:

• Access & Correction: Request a copy of your data and update inaccurate information (e.g., a changed shipping address).
• Erasure: Ask to delete your data (except when we need to retain it for legal or warranty purposes).
• Withdraw Consent: Revoke permission for non-essential data use (e.g., marketing) without affecting core services like order processing .
• Data Portability: Receive your data in a machine-readable format (e.g., CSV) to transfer to another service provider.
• Opt-Out of Discrimination: Under CCPA, rejecting data sharing will not result in denied services or higher prices .

We will respond to all valid requests within 30 days.

6. Data Security & Retention

6.1 Security Measures

We protect your data with industry-standard safeguards:

• Encryption (SSL/TLS) for data transmission (e.g., payment details);
• Restricted access to data (only authorized staff handling orders/support);
• Regular security audits to detect and prevent breaches .

While we strive for full protection, no online service is risk-free—notify us immediately of suspected unauthorized access.

6.2 Retention Period

We retain your data only as long as needed:

• Order data: 7 years (for tax and warranty compliance);
• Account data: Until you delete your account (plus 1 year for post-deletion inquiries);
• Marketing data: Until you unsubscribe.

7. Cookies & Tracking Technologies

Cookies are small text files stored on your device to enhance your experience. We use two types:

• Necessary Cookies: Enable core functions (e.g., remembering items in your cart)—you cannot disable these without impairing service.
• Analytics/Marketing Cookies: Track browsing behavior to personalize recommendations—you can manage these in your browser settings (note: disabling may limit personalized features).

We never use "persistent cookies" to track you across unrelated websites .

8. Children’s Privacy

Our Services are not intended for users under 13. We do not knowingly collect personal information from children—if we discover such data, we will delete it immediately. Parents/guardians may contact us to request data removal.

​9. Policy Updates

We may update this Policy to reflect new laws or business practices. When we make material changes:

• We will post the updated version on our website with a new "Last Updated" date;
• We will notify account holders via email (for changes affecting data use or user rights).

Your continued use of our Services after updates constitutes acceptance of the revised Policy.

10. Contact Us

For privacy-related questions, requests, or complaints:

• Email: shatavia830@gmail.com

We aim to resolve all concerns within 15 business days.